Shipping policy
Thank you for shopping at Dr Dent. We are committed to delivering your order quickly and efficiently. This shipping policy explains our processing times, shipping options, delivery estimates, and costs.
Shipping Destinations
We currently ship to:
- United Kingdom
- Germany
We are working to expand our delivery to additional destinations soon. Thank you for your patience.
United Kingdom Shipping
Processing Time
Orders are processed within 1-2 business days (Monday-Friday, excluding UK bank holidays and weekends).
Orders placed before 4:00 PM UK time on business days are typically processed the same day and shipped the following business day.
If there will be a significant delay in processing or shipment of your order, we will contact you via email or telephone.
Shipping Options and Costs
You can choose your preferred shipping method at checkout:
| Shipping Method | Cost | Estimated Delivery Time |
|---|---|---|
| Standard Tracked (48 Hours) | £1.99 | 2 business days from dispatch |
| Priority Tracked (24 Hours) | £3.49 | 1 business day from dispatch |
| Free Standard Shipping | FREE | 2 business days from dispatch |
Free Standard Shipping is automatically applied to orders of £30.00 or more. Priority Tracked shipping is available at the standard rate of £3.49 regardless of order value.
Tracking Your Order
You will receive a shipment confirmation email once your order has been dispatched. This email will contain your tracking number(s).
Tracking numbers become active within 24 hours of dispatch and can be checked at any time at: royalmail.co.uk
Delivery Estimates
Please note: Delivery estimates begin from the date of dispatch, not the date of order placement. Processing time must be added to calculate total delivery time.
Example (UK Standard Shipping):
- Order placed: Monday at 2:00 PM
- Processed: Monday (same day, before 4 PM cutoff)
- Dispatched: Tuesday
- Estimated delivery: Thursday (2 business days from Tuesday dispatch)
Delivery times are estimates and may be affected by factors beyond our control, including:
- Courier delays
- Weather conditions
- High volume periods (holidays, sales events)
- Customs processing (for international orders)
We are not liable for delays caused by circumstances beyond our reasonable control.
Shipping Costs at Checkout
All applicable shipping charges and available shipping options for your order will be calculated and displayed at checkout based on:
- Your delivery address
- The weight and size of your order
- Your order total (for free shipping eligibility)
The final shipping cost will be confirmed before you complete your purchase.
Shipping costs are subject to change. We reserve the right to adjust shipping rates at any time. Any changes will be reflected at checkout, and you will see the final cost before completing your order.
Order Confirmation and Dispatch Notifications
Order Confirmation Email: You will receive an order confirmation email immediately after placing your order. This confirms we have received your order and are processing it. This is not a dispatch confirmation.
Dispatch Confirmation Email: You will receive a separate dispatch confirmation email once your order has been handed to the courier. This email contains your tracking information.
Please check your spam/junk folder if you do not receive these emails within 24 hours of placing your order.